Frequently Asked Questions

  • What Insurances Do You Accept?

    UnitedHealthcare, UMR, Cigna, Blue Cross/Blue Shield, Aetna, Medicaid, and Medicaid CMOs (e.g., Amerigroup, CareSource, PeachState).

    Please review the Insurance section for additional information.

  • Why Am I Being Asked For A Payment Method If I Have Insurance?

    If you have a co-pay or co-insurance, having a card on file makes the process easier as I collect payments at the beginning of each appointment.

    Additionally, if the insurance claim is denied or applied to your deductible, there will be balance on your account.

    I also have missed appointment/late cancelation fees that clients will incur if their appointment is missed or canceled with less that 24 hours notice. After 30 days, the unpaid balance will be charged to the client’s card on file.

  • My Child Now Has Insurance/My Child Now Has State Insurance

    Please be aware that I do not “back bill” a service, meaning that I do not later submit a claim for a service that was initially paid for out of pocket (including co-pays and co-insurance).

    I am able to provide families with a document known as a “superbill,” which is a receipt that has details about the services and charges. I encourage you to submit this superbill at the end of testing if they believe their insurance will reimburse them.


  • How Do I Schedule An Appointment For My Child?

    Submit a Request An Appointment Form (when books are open). It is imperative that you respond in a timely manner as my schedule fills up very quickly, so please provide an email that you monitor frequently.

    2. I'll send you a patient portal invitation with new patient forms for you to complete or to gather additional information before I send the portal invitation

    3. Once ALL of the forms are completed and uploaded, I'll receive a notification, process them, and reach out to you through the portal’s secure messaging to schedule a new patient intake appointment.

    4. The Intake Appointment is a 60-minute clinical interview over the phone with just the parent(s)/guardian(s) to gather developmental history, current concerns, functionality, etc. 

    At the end of this appointment, we will schedule your child’s evaluation appointment.

    Please review the What To Expect page for additional information about the evaluation.

  • What Happens After the Feedback Session? Will My Child Continue To See You?

    After the feedback session and the report is sent to you, this particular exchange is completed.

    If you need me to complete additional forms for school, or send the evaluation report to someone-I am 100% willing to do so.

    Included in the report and attached to the email I will send you, I have several resources for you to review, in addition to the discussion we will have during the feedback session, regarding next steps as I am not currently accepting new therapy clients.

    Should your child need a re-evaluation for continued services or just further clarification, I will be more than happy to have an opportunity to work with your family again-so please reach back out!

  • I Need My Child Evaluated For Dyslexia. Can They Come To You?

    Unfortunately, while I am able to diagnose Specific Learning Disorders, insurance does not cover psychoeducational evaluations because they do not deem it “medically necessary”.

    Another reason is that public schools that receive federal funding are already allocated the money for the school to conduct those evaluations. So, even if you privately paid for the evaluation (starting at a minimum of $1,000) the school would still have to test your kiddo before providing services.

    I would recommend reaching out to the special education coordinator at their school and telling them you need a psychoeducational evaluation for specific learning disorders. They may push back a bit and ask you to get a psychological evaluation, just let them know that insurance doesn’t cover it.

    You can also go to your county's school website and look up the specific codes and rules for special education testing.

  • My Child Has A Diagnosis But I Would Like A Second Opinion, Can They Come See You?

    If it has been under 1 year (sometimes even 2 years), insurance companies will not cover another evaluation, especially if it is for a second opinion, which is extremely frustrating I know.

    They likely assume that whomever completed the previous evaluation, did a thorough job and they want some time for interventions to be received before allowing another evaluation to be covered with testing credits.

    If you would like to move forward with the additional evaluation, we can discuss private pay options.